Frequently asked questions
Quick answers about getting started, managing visitors and using Bawabo with your team.
What is Bawabo?
Bawabo is a digital visitor-management workspace. It helps teams register visitors, record arrivals and departures, and see who is currently on site.
Who is Bawabo for?
Bawabo is designed for locations where guards, receptionists and administrators welcome visitors and need clear, searchable entry records.
How does the free trial work?
Your free trial starts when you create your first location. You can explore the available features and choose a paid plan when you are ready. Your dashboard shows the trial end date and billing options.
Do I need special equipment?
No special equipment is required. Bawabo runs in a modern web browser on a phone, tablet or computer with an internet connection.
Can I manage more than one location?
Yes. Owners can manage multiple locations from one account and give team members access to the locations where they work.
Can guards and receptionists use their own accounts?
Administrators can invite colleagues and assign suitable location roles. Guards and reception staff receive a focused entry-point workflow for checking visitors in and out.
What visitor information does Bawabo keep?
Bawabo stores the visit information your team records, such as visitor details, destination, arrival and departure times, and vehicle information when applicable. Access depends on each user’s assigned role.
Can the entry desk use Bawabo on a mobile phone?
Yes. The entry-point workflow is responsive and designed for phones, with large actions, visitor search and mobile-friendly check-in forms.
How do I contact support?
Sign in and open Support to ask a question or report a problem. Bawabo records your request and provides a reference for follow-up.
Still need help?
Sign in to send the Bawabo team a support request.